Call History – UCP

Overview Usage Overview The Call History section allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call.   Usage In our example we can see my user is setup to to view numerous extensions as defined in the User Management module. […]

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Conferences – UCP

Overview Usage Empty Users Present Mute User Kick User Settings User Pin Admin Pin Join Message Leader Wait Talker Optimization Talker Detection Quiet Mode User Count User Join/Leave Music On Hold Music On Hold Class Allow Menu Record Conference Mute on Join Overview This page can be used to view conference room status and to […]

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Fax – UCP

Overview Viewing Faxes Sending Faxes Fax Settings Overview The fax section lets you view your inbound and outbound faxes and send a fax to anyone. Viewing Faxes Faxes can be filed under the following Folders Inbox– These are faxes that have not been viewed yet. Archived– These are faxes that you have viewed but not […]

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Presence – UCP

What is presence? In the new user control panel, you will see a menu at the bottom of the page that shows your presence state as seen in the image above. Presence allows you to control how the PBX interacts with you as a user. Presence gives the system and other users in ¬†your organization […]

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Settings – UCP

Overview Usage Find Me/Follow Me Enable Follow Me List Announcement Ring <Exten> First For Ring Followme List For Use Confirmation Remote Announce Too-Late Announce Call Forwarding CallForward Ringtimer Unconditional Unavailable¬† Busy Do Not Disturb Call Waiting Where is save button? Overview On this page you can set user specific settings for users you have access […]

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SMS – UCP

Overview Enabling a User to send or receive SMS’s Sending an SMS Receiving SMS Messages Viewing SMS History SMS Information Date From To Controls Overview The SMS module can be used to send and receive text messages to and from U.S. and Canadian SMS numbers. Enabling a User to send or receive SMS’s Log in […]

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Voicemail – UCP

Overview Managing Voicemail Messages Managing Voicemail Settings. Managing Voicemail Greetings. Overview In the voicemail section we can view, listen and manage our voicemail settings. Managing Voicemail Messages For each extension we can see all our voicemails. For each voicemail we can see the following; Date– Date voicemail was left Time– Time voicemail was left CID– […]

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WebRTC Phone-UCP

Overview Requirements Server Side Documentation Disclaimers Client Side Environments Installation Make sure your modules are up to date Install Needed Modules Enabling WebRTC Certificates Certificate Authority Settings(CA) Upload CA Host Name Organization Name Passphrase Save Passphrase Private Key Certificate Generate CA Host Name Organization Name Passphrase Save Passphrase Add Certificate Generate a New Certificate Certificate […]

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System Requirements-UCP

Server FreePBX 12 is required Web browser clients Google Chrome voice mails play in-browser Microsoft Internet Explorer The right-arrow play button for voicemails does not play the voicemail. To hear the voicemail, click the download icon next to the play button and the voicemail will play in Windows Media Player or whatever application is configured […]

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Node Server-UCP

What is “ucpnode”, aka “UCP Node Server”? The UCP node server is a background process that starts during your normal amportal start processes. It allows users to get real time event information in UCP. Running this service requires you open port 8001 on your PBX so that UCP can connect to it from the outside. […]

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