Announcements Module User Guide

What is the Announcements Module used for? The Announcements Module is used to create a destination that will play an informational message to a caller.  After the message is played, the call will proceed to another destination. For example, you might create an Announcement that plays the address, fax number, and the web-site of your […]

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Bulk DID Module User Guide

What is the Bulk DID’s Module used for? The Bulk DID’s module allows you to easily import all your inbound routes from a CSV. This will save you time if you have 20 or more phone numbers that you need to setup routes for. How is the Bulk DID’s Module related to the other Modules? This […]

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Call Flow Control User Guide

What is the Call Flow Control Module used for? The Call Flow Control Module is used to create a single destination that can act as a switch that can be changed by anyone who has access to a local phone.  It is commonly used to allow phone system users to switch between “Daytime Mode” and […]

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Call Recording Module User Guide

What is the Call Recording Module? Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override all other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. […]

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DISA User Guide

What is the DISA Module used for? The DISA Module is used to create a destination to which you can send calls.  Calls sent to a DISA destination will receive a dial tone and they can dial a phone number. For example, you could create a DISA and set the DISA as a destination in an […]

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Directory Module User Guide

What is the Directory Module used for? The directory module allows you to create directories of users that can be accessed by callers through modules like the IVR.  You can create a company wide directory or create a directory for an individual department.  You may also specify where the user goes when they choose a […]

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Extensions Module User Guide

What is the Extensions Module used for? The Extensions Module is used to set-up each extension on your system.  In the Extensions module, you will set-up the extension number, the name of the extension, the password, voicemail settings for the extension, and other options. Normally, each physical phone will be assigned to one extension.  If […]

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Follow Me User Guide

What is the Follow Me Module used for? The Follow Me Module allows you to redirect a call that is placed to one of your extensions to another location.  The Module is very flexible and can allow you to program the system so that a call will ring the extension alone for a certain period […]

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IVR Module User Guide

What is the IVR Module used for? The IVR Module is used to set-up a menu system that will play an initial recording to callers and then allow them to dial an option or an extension number and have their call routed to a particular location based upon what they dial. For example, you could […]

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Misc Applications modules user guide

What is the Misc Applications Module used for? The Misc Applications Module is used to allow you to create a Feature Code that any phone system user can dial in order to reach a destination. For example, you could use this module to create a Feature Code “0” that would route calls to a Time […]

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